Responsible Gaming at tq99 – Tools, Limits & Support
tq99 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. This page outlines our 18+ policy, the self-exclusion and deposit-limit tools available to you, and how to reach support if gambling starts to feel like a problem rather than entertainment.
Six Pillars of Responsible Gaming at tq99
Responsible gaming is not a disclaimer — it is a design principle built into every layer of the tq99 platform. The six commitments below reflect how tq99 approaches player welfare in practical, actionable terms for our community of players across Bangladesh.
Strict Age Verification
tq99 enforces an 18+ minimum age requirement with no exceptions. All accounts are subject to identity verification, and any account found to belong to a player under 18 years of age will be suspended immediately and any funds returned per our policy.
Player-Controlled Deposit Limits
You can set daily, weekly, or monthly deposit limits on your tq99 account at any time. Limits take effect immediately when reduced and help you stay within a budget that works for your personal circumstances.
Time-Out & Cooling-Off Options
If you feel you need a short break from gaming, tq99 offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended and you will not receive any promotional communications from tq99.
Self-Exclusion Programme
Players who feel they need a longer break — or wish to stop gambling entirely — can request self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is enforced immediately and cannot be reversed during the chosen period.
Reality Checks & Session Tracking
tq99 provides optional session duration reminders that notify you at regular intervals during an active gaming session — for example, every 30 or 60 minutes. These prompts encourage you to step back and assess whether you are still playing for entertainment.
24/7 Support Access
tq99's support team is available around the clock, every day of the year, Bangladesh Standard Time (BST, UTC+6). If you are concerned about your own gambling or that of someone you know, you can reach us at [email protected] at any time.
18+ Age Restriction Policy
tq99 is strictly for adults aged 18 and above. It is illegal and against our Terms & Conditions for anyone under the age of 18 to open an account, deposit funds, place bets, or play any game on tq99.app. This rule applies without exception to all players, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.
When you register a tq99 account, you are required to confirm by declaration that you are 18 years of age or older. tq99 reserves the right to request documentary proof of age at any time — including at registration, at the point of a first withdrawal request, or at any time during your account's active life. Acceptable proof of age documents include a valid Bangladesh National ID Card (NID), a valid Bangladesh passport, or a birth certificate accompanied by a supporting photo ID.
If tq99 has reason to believe that a registered account holder may be under 18 years of age, the account will be suspended immediately pending an age verification review. During a suspension period, no deposits or withdrawals will be processed and no gameplay will be permitted. If the verification review confirms that the account holder is under 18, the account will be permanently closed and any deposited funds will be returned to the originating mobile financial service (bKash, Nagad, Rocket, or Upay) after deducting any winnings derived from gameplay, as such winnings are not payable to underage players.
tq99 actively reviews account patterns for signals that may indicate underage access, including unusual play patterns, failed age-verification document submissions, and account activity that appears inconsistent with an adult player profile. We take our responsibility to prevent underage gambling extremely seriously and will cooperate fully with any inquiry from relevant authorities.
Parents and guardians: If you believe a minor in your care has registered or attempted to register a tq99 account, please contact [email protected] immediately so that the account can be reviewed and closed. See the Protecting Minors section below for guidance on parental controls and device-level filtering tools.
Recognising Problem Gambling
Gambling is intended to be an enjoyable form of entertainment. Most people who use tq99 — whether for cricket betting on BPL or T20 World Cup matches, spinning slots, or playing live casino games — do so without ever experiencing any difficulty. However, for a minority of players, gambling can develop into a behavioural pattern that causes harm.
Problem gambling is not defined by how much money a person spends or how often they play — it is defined by the impact gambling has on a person's life. If gambling is causing distress, financial strain, relationship problems, or difficulty meeting work or family obligations, that is a sign that the activity has moved beyond healthy entertainment. The sooner these patterns are recognised, the sooner effective steps can be taken.
The following warning signs may indicate that gambling is becoming a problem. Ask yourself honestly whether any of these apply to you:
Chasing losses — placing further bets to try to recover money already lost, rather than accepting the loss and stopping.
Spending more time than intended — regularly playing for much longer than you planned, and finding it difficult to stop.
Gambling beyond your means — using money needed for rent, food, bKash bill payments, or family expenses to fund gambling activity.
Hiding gambling activity — concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Gambling to manage emotions — using gambling as a way to cope with stress, loneliness, anxiety, or depression rather than for entertainment.
Failed attempts to cut back — trying repeatedly to reduce or stop gambling but finding yourself unable to do so despite the intention.
Neglecting responsibilities — missing work obligations, family time, or important personal duties because of gambling activity.
Needing to bet more for the same feeling — gradually increasing bet sizes or session frequency to maintain the same level of excitement.
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to use the self-help tools described in the sections below, and to reach out to tq99 support or an external counselling resource. Recognising the pattern is the most important first step.
Self-Help Tools Available on tq99
tq99 provides a suite of player-controlled tools designed to help you maintain healthy gambling habits. All tools described in this section are available to any registered tq99 player at any time by contacting [email protected]. No tool requires prior approval — requests are acted upon immediately or, in the case of upward limit adjustments, subject to a mandatory cooling-off delay.
Important principle: Restrictions (reducing limits, activating time-outs, requesting self-exclusion) take effect immediately. Relaxations (increasing limits, ending a time-out early) are subject to a mandatory review period and do not take effect instantly. This asymmetry is intentional — it protects players during moments of impulse.
The tools currently available on tq99 are:
- Deposit Limits — Set a maximum amount you can deposit in a given 24-hour period, 7-day period, or 30-day calendar month. See Section 4 for full details.
- Session Time Reminders — Receive an on-screen notification after a specified period of continuous gameplay (e.g., every 30 or 60 minutes) to prompt you to review your activity.
- Loss Limits — Set a maximum net loss threshold per day, week, or month. Once reached, further gameplay is paused for the remainder of that period.
- Wager Limits — Set a cap on the total amount you can wager across all games in a defined period, independent of outcomes.
- Time-Out / Cooling-Off Period — Temporarily suspend your account for a defined short period. See Section 5 for full details.
- Self-Exclusion — Request a formal, enforced break from gambling on tq99 for a minimum of 6 months. See Section 6 for full details.
- Account Closure — Request permanent closure of your tq99 account. Unlike self-exclusion, account closure is not time-limited; the account will not be reopened.
To activate any of the tools above, send an email to [email protected] with the subject line "Responsible Gaming Tool Request" and specify which tool you wish to activate and, where applicable, the limit amount or period you prefer. Our support team operates around the clock and will process your request promptly.
Deposit Limits
A deposit limit is one of the most effective responsible gaming tools available because it directly controls the maximum amount of money that can enter your tq99 account in a defined period. Unlike loss limits or wager limits — which operate after money has already been deposited — deposit limits prevent overspending at the source.
tq99 allows you to set deposit limits across three time horizons:
- Daily deposit limit: A cap on the total amount deposited across all transactions within any rolling 24-hour period (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: A cap on the total amount deposited within any rolling 7-day period.
- Monthly deposit limit: A cap on the total amount deposited within any calendar month (1st to last day of the month).
All deposit amounts are denominated in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000 to keep your gambling activity within a clearly defined budget. You are free to set limits that differ from these examples — there is no minimum limit amount.
Reducing a deposit limit takes effect immediately. If you currently have a daily limit of ৳5,000 and request a reduction to ৳2,000, the lower limit applies from the moment the request is processed — even if you have not yet reached your previous ৳5,000 limit for the day.
Increasing a deposit limit is subject to a mandatory 7-day cooling-off period. If you request an increase from ৳2,000 to ৳5,000, the higher limit will not take effect until 7 full days have elapsed from the time of your request. This delay is designed to prevent impulsive decision-making during periods of emotional distress or following a significant loss.
- Contact tq99 support — Email [email protected] with the subject "Deposit Limit Request".
- Specify your preferred limit and period — State whether you want a daily, weekly, or monthly limit and the amount in ৳ you wish to set.
- Verify your identity — Support may ask you to confirm your registered mobile number to authenticate the request.
- Confirmation — You will receive a confirmation once the limit is active. Reductions are active immediately; increases require 7 days.
Time-Out & Cooling-Off Periods
A time-out is a short-term, voluntary suspension of your tq99 account. It is designed for players who recognise that they need a temporary break from gambling — perhaps after a run of losses, during a stressful period in life such as Ramadan financial obligations or an Eid family commitment, or simply because they feel they have been playing too frequently.
Time-out periods available on tq99 are:
- 24 hours — A single day's break. Your account is suspended from the moment the time-out is confirmed until 24 hours later.
- 72 hours — A 3-day break, useful when you need a few days away from the platform.
- 1 week (7 days) — A full week's break, appropriate if you feel your play has been more frequent than you intended.
- 2 weeks (14 days) — A two-week period to reset habits and reassess your relationship with gambling.
- 4 weeks (28 days) — A near-monthly break designed for players who want a more meaningful pause.
- 6 weeks (42 days) — The maximum time-out duration before the tool transitions into a formal self-exclusion process.
During a time-out, the following restrictions apply without exception:
- You cannot log in to your tq99 account.
- You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
- You cannot place bets, play casino games, or access any gaming content on tq99.app.
- tq99 will not send you any promotional communications — bonus offers, deposit match promotions, or seasonal notifications — during the time-out period.
- Your account balance is preserved safely and your funds remain accessible once the time-out expires.
A time-out cannot be cancelled or shortened once activated. If you are uncertain whether you need a short time-out or a longer self-exclusion, tq99 support can help you assess which option is most appropriate for your situation.
After a time-out ends: Your account will automatically reactivate when the time-out period expires. If you find upon reactivation that you are not ready to return to gaming, we encourage you to contact [email protected] immediately to extend the time-out or to initiate a formal self-exclusion.
Self-Exclusion
Self-exclusion is tq99's most robust responsible gaming tool. It is intended for players who have identified that gambling is causing harm in their lives and who want a firm, enforceable commitment to stop. Unlike a time-out — which is a short-term pause — self-exclusion is a formal agreement that tq99 takes extremely seriously and enforces without exception.
Available self-exclusion periods on tq99:
- 6 months — A six-month enforced break, recommended as a starting point for players who are unsure of the duration they need.
- 1 year — A twelve-month exclusion period.
- 3 years — A three-year exclusion for players with a more serious concern about their gambling behaviour.
- Permanent / Lifetime — An irreversible exclusion that closes your tq99 account permanently. This option is recommended for players who have decided they do not wish to gamble again.
Once self-exclusion is activated, the following measures are enforced immediately and for the entire duration of the exclusion period:
- Your tq99 account is locked and cannot be accessed by you or anyone else using your credentials.
- All deposits and withdrawals are frozen. Any balance in your account at the time of exclusion will be returned to your registered MFS wallet after the standard processing period.
- tq99 will not send you any marketing, promotional, or bonus communications for the duration of the exclusion. Your contact details will be removed from all marketing lists immediately.
- Any attempts to create a new tq99 account during your self-exclusion period will be identified and closed. Using a different mobile number, email address, or identity to circumvent an active self-exclusion is a breach of tq99's Terms & Conditions.
How to request self-exclusion: Email [email protected] with the subject line "Self-Exclusion Request". In your message, state your registered mobile number, your preferred exclusion duration, and confirm that you understand the conditions above. A member of the support team will process your request and send you a confirmation, typically within one hour of receipt.
Revoking self-exclusion: A self-exclusion cannot be revoked before the chosen period has elapsed. After the period ends, if you wish to reactivate your account, you must contact [email protected] and complete a reinstatement process that includes a mandatory 7-day reflection period and a responsible gaming check. Permanent self-exclusion cannot be revoked under any circumstances.
If you are in crisis right now: If you feel an urgent, uncontrollable urge to gamble and you are concerned about your wellbeing, please contact tq99 support immediately at [email protected] to activate a time-out or self-exclusion before placing another bet. Acting quickly during a moment of concern is one of the most effective things you can do.
Getting Help & Support Resources
You do not need to be in crisis to seek support. If gambling is starting to feel less like entertainment and more like an obligation — or if a friend or family member has expressed concern about your gambling — speaking to someone is always a positive step. tq99 support is available every day, 24 hours a day, via the contact address below.
When you contact tq99 for responsible gaming support, you can expect the following:
- A non-judgmental, confidential response from a trained member of the support team.
- Guidance on which responsible gaming tools are most appropriate for your situation.
- Immediate activation of any tool you request — deposit limits, time-out, or self-exclusion — during the same conversation.
- Referral information for external counselling services if you feel professional support would be beneficial.
tq99 Responsible Gaming Support
Our dedicated support team is available around the clock. Reach us any time to activate tools, discuss concerns, or request self-exclusion. We respond in English.
[email protected]Talk to Someone You Trust
Sometimes the most powerful first step is an honest conversation with a trusted family member, friend, or community figure. You do not have to navigate this alone — reaching out to those around you is a sign of strength, not weakness.
Open that conversation todaytq99 recognises that problem gambling affects not only the individual player but also their family and those closest to them. If you are a family member or friend of someone you believe has a gambling problem, you are also welcome to contact [email protected] for guidance on how to approach the situation and what steps are available.
Confidentiality: All responsible gaming communications with tq99 support are treated with strict confidentiality. Your concern will not be shared with other players, third parties, or disclosed in any form, except where required by law.
Protecting Minors & Parental Controls
tq99 takes the protection of minors with the utmost seriousness. Beyond our own age verification procedures, we strongly encourage parents and guardians to take active steps to ensure that devices used by children in the household cannot be used to access online gambling content — including tq99.app.
The following practical measures can help protect minors in your household from accessing online gambling platforms:
- Device-level parental controls: Both Android and iOS devices offer built-in parental control and screen time management features. These can be used to restrict access to specific websites, app categories, and content ratings. Enabling these controls on all devices accessible to children is a highly effective safeguard.
- Browser-level filtering: Web browsers such as Google Chrome, Mozilla Firefox, and Samsung Internet support content filtering extensions and safe-browsing settings that can block access to gambling-related websites.
- Network-level filtering: Many home Wi-Fi routers — including those provided by internet service providers commonly used in Bangladesh — offer parental control features at the network level, blocking categories of websites for all devices on the home network.
- Keep credentials private: Never share your tq99 login credentials with minors. If your mobile device is shared within a household that includes children, ensure that your tq99 account is fully logged out when not in active use and that your device is protected by a PIN, pattern, or biometric lock.
- Supervise device usage: Monitoring the online activities of children in your care, particularly on smartphones and tablets, remains the most effective long-term protective measure.
If you discover that a minor has registered a tq99 account, contact [email protected] immediately with the subject line "Underage Account Report". tq99 will investigate and close the account promptly, and any deposited funds will be returned to the originating MFS account, less any winnings as described in our Terms & Conditions and Age Restriction Policy.
tq99 is committed to continuous improvement of its age verification processes. We review and update our verification procedures regularly to ensure they remain effective and aligned with best practices in the online gaming industry.
Play Responsibly — Explore tq99
tq99 offers cricket betting, 500+ slots, and live casino games — all with the safety tools you need to stay in control. Deposit in ৳ via bKash, Nagad, Rocket, and Upay.
18+ only. Please play responsibly. Responsible gaming tools are available by contacting [email protected] at any time.