Privacy Policy – How tq99 Collects, Uses, and Protects Your Data
At tq99, your privacy is a core responsibility — not an afterthought. This Privacy Policy explains in plain, formal terms exactly what personal data we collect when you use tq99.app, how we use that data, how we share it, and what rights you hold over it as a player based in Bangladesh.
How tq99 Protects Your Privacy
tq99 takes its obligations as a data controller seriously. Before you read the full legal text below, here is a summary of the six core privacy commitments that govern how we handle your personal information on tq99.app.
SSL Encryption on Every Request
All data transmitted between your device and tq99.app is protected using industry-standard Transport Layer Security (TLS/SSL). This means your login credentials, payment details, and personal information are always encrypted in transit.
No Sale of Personal Data
tq99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate your account, process transactions, and improve your experience on tq99.app.
Minimal Data Collection
We collect only the personal data that is genuinely necessary for the purpose of operating your tq99 account, verifying your identity, processing deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and complying with applicable legal obligations.
Strict Internal Access Controls
Access to your personal data within tq99 is restricted on a need-to-know basis. Only staff and systems that require your data to perform a specific function — such as KYC verification or withdrawal processing — are authorised to access it.
Your Right to Access and Delete
You have the right to request a copy of the personal data tq99 holds about you, to correct inaccurate data, and — subject to legal retention obligations — to request deletion of your data. Requests may be submitted to [email protected] at any time.
Defined Retention Periods
tq99 does not hold your data indefinitely. Retention periods are defined by account activity, legal requirements, and anti-money-laundering obligations. Data that is no longer required for any of these purposes is securely deleted or anonymised.
Information We Collect
When you register an account, use tq99.app, or interact with our support team, tq99 collects personal data in the categories described below. We collect only what is necessary for the stated purpose.
1.1 Registration and Identity Data
When you create a tq99 account, we collect: your full legal name, date of birth, mobile phone number, the mobile financial service (MFS) account details you register for deposits and withdrawals (bKash, Nagad, Rocket, or Upay wallet number), and a username of your choice. This information is required to open your account, verify your identity, and link your account to your payment method.
1.2 Identity Verification (KYC) Documents
To comply with our Know Your Customer (KYC) obligations and to process withdrawals, tq99 may ask you to submit copies of identity documents such as your Bangladesh National ID Card (NID), passport, or birth certificate. These documents are used solely for age verification, identity confirmation, and fraud prevention purposes.
1.3 Financial Transaction Data
tq99 records all financial activity on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. All amounts are denominated in Bangladeshi Taka (৳ / BDT). Detailed MFS transaction reference numbers may also be stored to assist with dispute resolution.
1.4 Technical and Device Data
When you access tq99.app, our servers and analytics tools automatically collect certain technical data, including: your IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent on each page, and session duration. This data is used for platform security, fraud detection, and service improvement.
1.5 Communications Data
If you contact tq99 support via email at [email protected], or through any in-platform messaging function, we retain a record of that correspondence including the content of your messages and the date and time of contact. This is necessary for resolving disputes, tracking support history, and improving service quality.
Data minimisation: tq99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification under our KYC obligations.
How We Use Your Data
tq99 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, MFS details | Contractual necessity |
| Age and identity verification (KYC) | NID / passport, date of birth | Legal obligation |
| Processing deposits and withdrawals | MFS wallet number, transaction data | Contractual necessity |
| Fraud prevention and AML compliance | Identity data, transaction history, IP address | Legal obligation / legitimate interest |
| Customer support | Communications data, account data | Contractual necessity |
| Platform security and abuse prevention | Technical data, IP address, session data | Legitimate interest |
| Sending promotional communications | Mobile number, account data | Consent (opt-in only) |
| Responsible gaming monitoring | Wagering history, session data, self-exclusion status | Legal obligation / legitimate interest |
Where tq99 relies on your consent as the legal basis for processing (for example, sending promotional messages about seasonal offers such as BPL bonuses, Eid promotions, or Pohela Boishakh special events), you have the right to withdraw that consent at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
Data Sharing & Third Parties
tq99 does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary to fulfil the purpose for which the data was collected.
- Mobile Financial Service (MFS) providers: When you make a deposit or withdrawal, your registered MFS wallet number and transaction amount are shared with the relevant provider — bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay — solely to facilitate that specific financial transaction. These providers are independent data controllers for data processed within their own platforms and are governed by their own privacy policies.
- Game content providers: tq99 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymous session tokens or game-round identifiers to facilitate game loading and result verification. They do not receive your full name, NID, or MFS account details.
- KYC and identity verification services: tq99 may engage third-party identity verification vendors to assist with the review of KYC documents submitted by players. These vendors are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond the verification task.
- IT infrastructure and hosting providers: tq99's platform runs on cloud infrastructure providers. Your data is stored on servers that may be hosted in data centres outside Bangladesh. In such cases, tq99 ensures that appropriate data protection measures are in place through contractual safeguards.
- Legal and regulatory authorities: tq99 may be required by law, court order, or instruction from a competent authority to disclose certain player data. In such cases, tq99 will comply with its legal obligations. Where permitted by law, tq99 will notify you of such a disclosure request.
- Anti-fraud and anti-money-laundering screening services: Transaction data and identity information may be shared with fraud prevention and AML screening systems to detect suspicious activity, protect the platform, and comply with applicable financial crime regulations.
No third-party marketing sharing: tq99 does not share your personal data with advertising networks, data brokers, or third-party marketing platforms for the purpose of targeting you with advertisements on other websites or applications.
Data Security Measures
tq99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
- Transport Layer Security (TLS/SSL): All data exchanged between your browser or mobile device and tq99.app is encrypted using TLS. This protects your login credentials, KYC documents, and financial data while in transit across the internet.
- Encrypted data storage: Sensitive fields — including KYC document images, MFS wallet numbers, and password hashes — are stored using strong encryption at rest. Passwords are never stored in plain text; they are hashed using a modern cryptographic algorithm with per-record salting.
- Role-based access control: Internal access to the systems that hold player data is governed by role-based permissions. Staff members can access only the data that is necessary for their specific job function. All internal access is logged and subject to periodic audit.
- Intrusion detection and rate limiting: tq99's infrastructure incorporates real-time intrusion detection, automated rate limiting on login endpoints, and anomaly detection to identify and respond to suspected brute-force or credential-stuffing attacks.
- Regular security assessments: tq99 conducts periodic internal security reviews of its platform, data handling practices, and access controls to identify and remediate vulnerabilities before they can be exploited.
- Staff training: All tq99 staff who handle personal data receive training on data protection obligations and the secure handling of sensitive information.
No security system is completely impenetrable. While tq99 takes its security obligations seriously and maintains the measures described above, we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in material risk to affected players, tq99 will notify impacted individuals and take remediation steps promptly.
Your role in account security: You are responsible for keeping your tq99 login credentials confidential. tq99 will never ask for your password by email, SMS, or any other channel. If you believe your account has been compromised, contact [email protected] immediately to initiate an account security review.
Data Retention
tq99 retains your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:
- Active account data: Personal data associated with an active tq99 account is retained for the duration of the account's active status plus a minimum post-closure period as described below.
- Post-closure retention: Following account closure — whether initiated by the player or by tq99 — we retain core identity data, KYC documents, and financial transaction records for a minimum period of five (5) years. This retention is required to comply with anti-money-laundering regulations, to respond to regulatory inquiries, and to defend against legal claims.
- Communications and support records: Support correspondence is retained for a period of three (3) years following the resolution of the matter to which it relates, after which it is securely deleted unless a related legal matter requires longer retention.
- Technical and analytics data: Anonymised analytics data (from which individual players cannot be identified) may be retained indefinitely for platform improvement purposes. Non-anonymised technical data such as IP address logs are retained for up to twelve (12) months and then deleted.
- Marketing consent records: Records of your opt-in or opt-out status for promotional communications are retained for the lifetime of your account and for three (3) years following account closure, to demonstrate compliance with consent-based marketing requirements.
When personal data is no longer required for any of the purposes described above and no legal obligation requires its continued retention, tq99 will securely delete or irreversibly anonymise that data. Anonymised data — from which no individual player can be identified — is not subject to these retention limits and may be used indefinitely for aggregate statistical analysis.
Your Privacy Rights
As a player on tq99.app, you hold the following rights in respect of your personal data. tq99 is committed to honouring these rights promptly and without undue bureaucracy. To exercise any of the rights below, please contact [email protected] with the subject line "Privacy Rights Request" and specify which right you wish to exercise.
- Right of access: You have the right to request a copy of the personal data tq99 holds about you. We will provide a structured summary of your data within a reasonable timeframe following identity verification.
- Right to rectification: If any personal data tq99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as an updated mobile number — can often be made directly within your account settings.
- Right to erasure ("right to be forgotten"): You may request that tq99 delete your personal data. This right is subject to legal retention obligations — for example, tq99 cannot delete transaction records that are required to be retained for AML compliance purposes. Where deletion is not possible in full, tq99 will delete all data that can be deleted and explain any applicable retention requirements.
- Right to restriction of processing: In certain circumstances (for example, where you contest the accuracy of data we hold), you may request that tq99 restrict the processing of your personal data while the matter is under review.
- Right to data portability: Where tq99 processes your data on the basis of your consent or contractual necessity, and where processing is carried out by automated means, you may request a machine-readable copy of your personal data in a structured, commonly used format.
- Right to withdraw consent: Where tq99 relies on your consent to send promotional communications, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
- Right to object: You may object to tq99 processing your personal data where that processing is based on legitimate interests. tq99 will assess whether compelling grounds exist to continue processing and will respond accordingly.
tq99 aims to respond to all privacy rights requests within 30 days of receipt and identity verification. In cases of complexity or high volume, the response period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.
How to contact us: All privacy-related requests and enquiries should be directed to [email protected]. Please include your registered mobile number and a clear description of your request so that we can verify your identity and process your request efficiently.
Updates to This Policy
tq99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made — for example, if tq99 begins processing a new category of personal data or shares data with a new category of third party — we will notify active players by posting a prominent notice on tq99.app.
The "Last updated" date at the top of this page indicates when this version of the Privacy Policy was published. We encourage you to review this page periodically. Your continued use of tq99.app following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
Previous versions of this Privacy Policy are available upon request by contacting [email protected]. tq99 will retain archived copies of prior policy versions for a minimum of three (3) years from the date of supersession.
If you have any questions, concerns, or feedback regarding this Privacy Policy or tq99's data handling practices in general, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Continue Exploring tq99
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