tq99 Frequently Asked Questions

Creating a tq99 account takes less than two minutes. Visit tq99.app, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 18 or older to register. Once submitted, you will receive a one-time verification code on your mobile number to confirm your account. Your account is then active and ready to deposit.

tq99 accepts a valid Bangladesh National ID Card (NID), a passport, or a birth certificate paired with a photo ID for account verification. You may be asked to upload a clear photo or scan of your document. Verification is typically completed within 24 hours of submission. Completing KYC unlocks higher withdrawal limits and ensures your account remains fully active.

Use the 'Forgot Password' link on the tq99 login page. Enter your registered mobile number and you will receive an SMS verification code. Enter the code, then create a new secure password. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your ID so the team can assist you manually.

No. tq99 strictly enforces a one-account-per-player policy. Each player is permitted exactly one registered account, tied to one mobile number and one verified identity. Opening duplicate accounts is a breach of tq99's Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances held within them.

To permanently close your tq99 account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Include your registered mobile number to confirm identity. Any remaining balance will be returned to your last active withdrawal method (bKash, Nagad, or Rocket) after processing. Permanent closure cannot be reversed, so please ensure you have withdrawn all funds first.

tq99 covers a wide range of cricket markets including Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Test series, and bilateral ODI and T20I matches involving the Bangladesh Tigers. Markets include match winner, top batsman, top bowler, total runs, wickets, live in-play betting, and more. BPL matches are particularly popular with tq99's Bangladeshi players.

Live in-play betting on tq99 allows you to place bets on a cricket match while it is actively in progress. Odds update in real time based on the current match situation — over-by-over, delivery-by-delivery for some markets. You can bet on outcomes like next wicket, runs in the current over, or match winner at any point during play. A reliable internet connection is recommended for the best in-play experience.

tq99 offers 500+ slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue spans classic 3-reel fruit machines, modern 5-reel video slots, Megaways mechanics, jackpot slots with large prize pools, and crash-style games. New titles are added regularly. All slots are accessible directly in your browser on both desktop and mobile — no app download required.

RTP stands for Return to Player — it is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. RTP is a long-term statistical figure, not a guarantee for any single session. tq99 only hosts games from certified providers with verified, audited RTP figures.

Yes, tq99 is fully optimised for mobile play. The platform runs in any modern mobile browser on Android or iOS — no app download is required. All game categories including slots, live casino tables, cricket betting, and crash games are accessible on mobile. The interface adapts automatically to your screen size, making it particularly convenient for players on Dhaka, Chittagong, or Sylhet mobile networks.

tq99 operates as a safe and reliable platform that uses SSL encryption to protect all data transmissions between your device and the server. Player funds are held separately from operational funds. All games hosted on tq99 come from certified providers whose software is independently audited for fair play. tq99 is committed to responsible gaming and maintains strict age verification, KYC, and anti-fraud procedures.

Online gambling law in Bangladesh is a nuanced area and players are responsible for understanding the laws applicable in their own jurisdiction. tq99 provides its services to adult players (18+) and maintains robust security, fair play, and responsible gaming standards. We recommend all players review the relevant laws in their location before registering. tq99 does not make legal representations on behalf of individual players.

The minimum age to register and play on tq99 is 18 years old. This is a strict, non-negotiable requirement. All players must confirm they are 18 or older at registration, and tq99 reserves the right to request identity documents to verify age at any time. Accounts found to belong to players under 18 will be closed immediately and any deposited funds returned in accordance with our policy.

If you feel gambling is becoming harmful, tq99 makes it easy to self-exclude. Email [email protected] with the subject 'Self-Exclusion Request' and specify the duration you want: 6 months, 1 year, 3 years, or permanently. Self-exclusion is enforced immediately upon confirmation. Your account will be locked, marketing communications will stop, and any balance will be returned to your registered MFS wallet. Self-exclusion cannot be reversed during the chosen period.

Yes, tq99 supports player-set deposit limits on a daily, weekly, or monthly basis. To set a limit, email [email protected] with the subject 'Deposit Limit Request' and specify your preferred limit in ৳ and the period. Reductions take effect immediately. Increases are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with.